Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") applies to hotdog55 ("hotdog55", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data obtained through your use of the hotdog55 platform at hotdog55.org, including all associated services, games, tools, and communications channels (collectively, the "Platform").

By registering an Account or otherwise using the hotdog55 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately.

hotdog55 operates under an international gaming authority licence. As a condition of that licence, hotdog55 is required to maintain robust data protection standards, conduct identity verification (KYC) on all registered players, and retain certain records for regulatory and anti-money laundering compliance purposes. This Policy explains how those obligations interact with your privacy rights.

2. Personal Data We Collect

2.1 Registration Data

When you create an Account on hotdog55, we collect the personal information you provide during registration, including:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number
• Preferred username and password (passwords are stored in hashed form and are never accessible in plaintext)
• Residential address

2.2 Identity Verification (KYC) Data

For the purposes of identity verification required under our gaming licence, we collect copies of government-issued identity documents and proof of address, including:

• MyKad or passport (front and back where applicable)
• Utility bill, bank statement, or other document confirming your registered address, dated within the past three months
• Selfie or live photograph for facial verification where required

2.3 Financial Data

We collect transaction data related to your use of the Platform, including deposit amounts, withdrawal requests, payment method identifiers (e.g., partial account numbers, e-wallet identifiers), transaction timestamps, and currency amounts in MYR. hotdog55 does not store full bank account numbers or full card numbers — payment processing is handled by regulated third-party payment processors.

2.4 Usage & Behavioural Data

We automatically collect data about how you interact with the hotdog55 Platform, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session start and end times
• Games played, bets placed, and wager amounts
• Navigation paths within the Platform
• Responsible gaming tool usage (e.g., self-exclusion activation, limit setting)

2.5 Communications Data

When you contact hotdog55 support or participate in any communication with us (including live chat, email, or feedback forms), we retain records of those communications to assist in resolving queries, investigating complaints, and improving our service quality.

3. How We Use Your Personal Data

Purpose	Data Used
Account creation and authentication	Registration data, device data
Age and identity verification (KYC)	Registration data, KYC documents
Processing deposits and withdrawals	Financial data, KYC data
Anti-money laundering (AML) compliance	Financial data, transaction history, KYC data
Providing games and platform services	Account data, usage data
Responsible gaming monitoring and intervention	Usage data, behavioural data, communications
Fraud detection and security	All categories of data
Customer support and complaint handling	Account data, communications data
Marketing communications (with consent)	Contact data, usage preferences
Platform analytics and improvement	Usage data, behavioural data (aggregated)
Regulatory reporting and licence compliance	All categories as required by regulator

4. Legal Basis for Processing

hotdog55 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between you and hotdog55, including Account registration, game provision, and payment processing.
• Legal obligation — processing required to comply with our gaming licence conditions, AML regulations, KYC requirements, and applicable data protection laws.
• Legitimate interests — processing for fraud detection, security, responsible gaming monitoring, and Platform improvement, where such interests are not overridden by your rights.
• Consent — processing for direct marketing communications, which you may withdraw at any time by updating your communication preferences in your Account dashboard or by contacting hotdog55 support.

5. Cookies & Tracking Technologies

5.1 What We Use

hotdog55 uses cookies and similar tracking technologies (including local storage and session tokens) to operate and improve the Platform. These technologies fall into the following categories:

• Strictly necessary cookies — required for authentication, session management, and security. These cannot be disabled.
• Functional cookies — store your preferences such as language and display settings to personalise your experience.
• Analytics cookies — help us understand how players navigate the Platform so we can improve usability. Data collected is aggregated and de-identified where possible.
• Marketing cookies — used with your consent to track engagement with promotional content. You can opt out at any time.

5.2 Managing Cookies

You may configure your browser to refuse or delete cookies. Note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. Your cookie preferences for non-essential cookies can also be managed through the cookie settings panel accessible on the hotdog55 Platform.

6. Data Sharing & Disclosure

hotdog55 does not sell your personal data to third parties. We share your data only in the following circumstances:

• Service providers — we share data with regulated third-party service providers who assist in operating the Platform, including payment processors (handling MYR transactions via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank), identity verification providers, game studios operating certified RNG systems, fraud detection services, and customer support tooling. All service providers are contractually bound to process data only for specified purposes and to maintain appropriate security standards.
• Regulatory and legal authorities — we may disclose personal data to our licensing authority, financial intelligence units, law enforcement agencies, or courts where required by law, court order, or regulatory obligation. This includes AML reporting obligations.
• Responsible gaming bodies — where you have activated self-exclusion or where we have identified patterns of potentially harmful gambling behaviour, we may share data with relevant responsible gaming registries or support organisations as required by our licence conditions.
• Business transfers — in the event of a merger, acquisition, or sale of assets involving hotdog55, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All data transfers to third parties are subject to appropriate data processing agreements. hotdog55 does not transfer personal data to parties in jurisdictions without adequate data protection standards unless appropriate safeguards are in place.

7. Data Retention

hotdog55 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specifically:

• Account and KYC data — retained for a minimum of five years following Account closure, as required by AML and gaming licence regulations.
• Transaction records — retained for a minimum of five years for financial regulatory compliance.
• Communications records — retained for up to three years from the date of the communication.
• Marketing preferences — retained until you withdraw consent or close your Account, whichever is earlier.

When personal data is no longer required for any of the above purposes, hotdog55 will securely delete or anonymise it in accordance with our data retention and disposal procedures.

8. Data Security

hotdog55 implements technical and organisational security measures commensurate with the sensitivity of the data we hold and the requirements of our gaming licence. These include:

• SSL/TLS encryption for all data transmitted between your device and the hotdog55 Platform
• Encryption of sensitive data fields at rest, including passwords (stored as salted hashes) and identity document images
• Role-based access controls limiting staff access to personal data to those with a documented business need
• Regular security assessments and penetration testing of Platform infrastructure
• Incident response procedures for detecting, reporting, and managing data breaches

While hotdog55 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account login credentials. If you suspect your Account has been compromised, contact hotdog55 support immediately.

9. Your Data Rights

Subject to applicable law and our regulatory obligations, you have the following rights with respect to your personal data held by hotdog55:

• Right of access — you may request a copy of the personal data hotdog55 holds about you.
• Right to rectification — you may request correction of inaccurate or incomplete personal data. Note that corrections to KYC data require re-submission of verification documents.
• Right to erasure — you may request deletion of your personal data in certain circumstances, subject to our legal retention obligations (which take precedence where applicable).
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
• Right to data portability — you may request a copy of certain data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing.
• Right to object — you may object to processing based on legitimate interests, including profiling for marketing purposes.

To exercise any of these rights, contact hotdog55 support at [email protected]. We will respond to all valid requests within 30 days. Identity verification may be required before processing data access or deletion requests.

10. Children & Minors

hotdog55 is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not register an Account or use the hotdog55 Platform in any capacity.

If hotdog55 becomes aware that personal data has been collected from an individual under the age of 21, we will promptly close the relevant Account, delete the associated personal data, and take appropriate steps under our responsible gaming and licence compliance obligations. If you believe a minor has registered on hotdog55, please notify us immediately at [email protected].

11. Changes to This Policy

hotdog55 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered Account holders via the email address associated with their Account and will publish the updated Policy on this page with a revised effective date. Continued use of the Platform following notification constitutes acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of how we handle your personal data.

12. Contact & Data Controller

For any queries, concerns, or requests relating to this Privacy Policy or the handling of your personal data by hotdog55, please contact our Data Protection team:

Email: [email protected]

Our team is available 24/7 via live chat on the hotdog55 Platform and will respond to written data protection enquiries within 30 days of receipt. For escalated complaints, you retain the right to lodge a complaint with the relevant supervisory authority under the jurisdiction of our gaming licence.